asaneagifts web store FAQ section

We accept all major credit cards & other currencies via Paypal: Visa, Mastercard, Discover, American Express, E-check/bank funds, Pounds Sterling , Euros and Paypal funds. Paypal is a convenient, safe and efficient payment system ! Alternative methods of payment available are 1) US Postal or Canada Postal Money Orders (in USD) or 2) Google Checkout ! If paying via Money Order or Google Checkout, please E-mail us to let us know.

We strive to ship all orders within 1 business day upon receipt of cleared payment. Standard delivery takes ~3-5 business days via USPS First Class Mail for domestic orders. Expedited delivery options are also available and will be via USPS, FedEx DHL or UPS. Delivery times for expedited delivery options will vary depending on the destination and on the carrier. All care is taken in packaging each order and we always strive to package each item as if it was meant for a gift!

Delivery times for International First Class Mail via USPS varies depending on the destination. Please allow ample time for orders to get through customs. Typically, it takes ~7-14 days, pending normal customs clearance, for delivery ! While the actual intransit time is beyond our control, rest assured we always strive to ship all shipments promptly upon receipt of cleared payment! =) Friendly reminder any duties & taxes imposed by your country at your country's border are the sole responsibility of the customer.

Yes, we provide multi-order discounts on all orders. If you are purchasing multiple identical items, the discount will be shown at checkout. If you are purchasing different items, feel free to E-mail us for the discount amount. Discounts will be based on the overall order amount. You may contact us at cs_team3@asaneagifts.com.

Our products are marketed in various selling venues. Hence availability for hot products is subject to change at any time. If in the event a product you have ordered becomes unavailable, we will notify you immediately and we shall be happy to refund you in full or substitute the item for a similar item upon your approval.

For your protection, we encourage our buyers to request and purchase insurance for all orders where available by carrier. International buyers, please note that insurance is unavailable for First Class Mail International via USPS. In order to be able to purchase insurance, please E-mail us for the new shipping cost prior to confirming your order. Friendly reminder that actual delivery times and carrier handling of packages are beyond our control. Hence, we are not responsible for any lost, stolen or damaged packages once the carrier accepts it.

Your satisfaction is our top priority. If in the rare instance a product you ordered from us does not meet your expectations, simply contact us within 3 days upon receipt and we shall be happy to work with you. Upon return of the item, with postage paid by the buyer, in its original condition that it was sent in, we shall refund the price of the item less any S&H fees. We reserve the right to apply a restocking fee, if applicable, for the return of any non-defective item.

Our products also make extraordinary corporate gifts as well as great additions to your current product lines. If you are interested in purchasing any of our products in volume, feel free to contact us for volume-based discounts and lead-time. You may contact us at sales@asaneagifts.com.